Refund & Returns Policy

Refund & Returns Policy:

  1. Returns:
    We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns of unused and undamaged items within 30 days from the date of purchase. To initiate a return, please contact our customer support team with your order details.
  2. Eligibility:
    To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags and labels attached. It should also be accompanied by the original proof of purchase, such as the order confirmation or receipt.
  3. Return Process:
    To initiate a return, please follow these steps:
  • Contact our customer support team within 30 days of receiving your order and provide them with your order details.
  • Our customer support team will guide you through the return process and provide you with the necessary instructions and return address.
  • Pack the item securely in its original packaging, including all accessories and documentation that came with it.
  • Ship the item back to us using a reliable shipping service with tracking. The return shipping costs will be the responsibility of the customer, unless the return is due to a defective or incorrect item.
  1. Refunds:
    Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original payment method within [X] business days. Please note that the refund processing time may vary depending on your payment provider.
  2. Non-Returnable Items:
    Certain items are non-returnable for hygiene and safety reasons. These may include underwear, swimwear, earrings, and personal care products unless they are defective or damaged upon receipt.
  3. Exchanges:
    We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on our website.
  4. Damaged or Defective Items:
    If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or provide you with a refund, depending on the availability of the item.
  5. Return Shipping Errors:
    If the return is a result of our error, such as shipping the wrong item or a defective product, we will cover the return shipping costs. Please contact our customer support team to arrange for a return label in such cases.

Please note that this Refund & Returns Policy applies to online purchases made through our website. For purchases made through our retail partners or other channels, please refer to their respective refund and returns policies.

If you have any further questions or concerns regarding our refund and returns process, please feel free to contact our customer support team. We are here to assist you and ensure a smooth resolution.

Thank you for choosing WUXIE E-COMMERCE LIMITED. We value your satisfaction and strive to provide excellent customer service.

Note: Review and customize the provided information to align with your specific refund and returns policies, such as the timeframe for returns, refund processing time, and any additional terms and conditions applicable to your business.

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